‘Heroes in Headsets’ – International Control Room Week

From 23 – 29 October 2023, International Control Room Week will be recognised around the world, raising awareness of the vital role played by control room teams who manage traumatic and distressing situations daily.

This international campaign shines a spotlight on the life-saving and life-changing work of global control room employees, as well as acknowledging their strength and resilience.

South Wales Fire and Rescue Service want to celebrate our control room colleagues in Bridgend this week, to thank them for all their hard work and being our ‘heroes in headsets.’

Natalie Pearce, Head of Joint Fire Control at SWFRS, said:

“We should all be proud of the work our control staff carry out every day. They are all ‘heroes in headsets.’ Every emergency incident starts with a call for help to an emergency service control, and help is then quickly dispatched to those in need. We thank them for their dedication and commitment to their role.”

The staff in our 999 control rooms handle emergency calls, provide instructions over the phone, and dispatch our resources across South and Mid & West Wales, supporting incidents to their conclusion.

Here’s what a few control Firefighters have said about working for the Service:

Control Firefighter Claire said:

Control Firefighter Sabrina said:

Join us during the week in celebrating our control room teams who help those in need.