SWFRS website accessibility statement

This website is run by South Wales Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including Browsealoud tool installed)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams and meeting recordings such as our Fire Authority videos, do not have captions.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email us

We’ll consider your request and get back to you in 10 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please use our contact us form to get in touch.

It’s possible that you will find an occasional PDF that has not yet been fixed. If that’s the case please let us know so we can take action.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.


Technical information about this website’s accessibility

South Wales Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 A F30. We plan to add text alternatives for all images. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some Office documents and PDFs have a blank document title, and some figures and images in PDFs do not contain ALT text. This fails WCAG 2.1 A F25 and WCAG 2.1 A F65. Documents will be titled and figures and images will contain ALT text.

PDFs must be tagged to be accessible by screen readers.  This fails WCAG 2.1 A 1.3.1. PDFs will be tagged.

PDFs do not all have the lang attribute to identify the language of the page.  This fails WCAG 2.1 A 3.1.1. The language will be set using Document Properties in Acrobat. This allows screen readers to pronounce words correctly.

iframe and frame elements must have a title attribute. This fails WCAG 2.1 A 2.4.1.   A title attribute or ARIA label will be added to each iframe and frame element (e.g. title=’This is the title or purpose of the iframe’).

Form field labels should be unique on a page or enclosed in a fieldset with a legend that makes the label unique. This relates to the two site search forms. This fails WCAG 2.1 AA 2.4.6.  A fieldset or labels to be added. Adding a fieldset with a legend differentiates the controls, because the legend text is announced along with the label text.


Content that’s not within the scope of the accessibility regulations

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 23 September 2020.

This website was last tested on 14 September 2020. The test was carried out by Simply Zesty.

Testing tools included:

  • SortSite – web site testing application
  • WAVE Accessibility Checker – wave.webaim.org – browser extension
  • SiteImprove – browser extension
  • Google Lighthouse – browser extension
  • Web Accessibility Checker – achecker.ca

The full test results can be viewed in our accessibility audit.