For queries, complaints and compliments, please complete this form.
Please read this document which explains how we respond to complaints.
The Service has internal process for staff to raise concerns and complaints.
There are currently two avenues for staff and the public to complain or raise concerns externally to SWFRS.
For non-emergencies or to contact a member of the South Wales Fire and Rescue Service, phone 01443 232000
We are continually examining ways to make us easier to contact for everyone and we provide:
A translation service through Language Line in over 100 languages, available at all locations
Text phones for those who have difficulty using conventional phones - dial 01443 232000
Home Fire Safety Checks 0800 169 1234
South Wales Fire & Rescue Service
Forest View Business Park
We have high expectations of all our staff, particularly when dealing with you. We hope you find us friendly, accessible and competent. Sometimes things go wrong and it will help us to improve services if you let us know when they could have been better. If you wish to make a complaint please complete the online form.
We'd also like to know when you have received an especially good service. Compliments are important to us because we can learn from what we are doing right and build on it. Please complete the online form.