For queries, complaints and compliments, please complete this form.



How we deal with Complaints

Please read this document which explains how we respond to complaints.

Internal Complaints and Concerns

The Service has internal process for staff to raise concerns and complaints.

  • Grievance Procedure
  • Whistle Blowing Procedure

External Complaints and Concerns

There are currently two avenues for staff and the public to complain or raise concerns externally to SWFRS.