Safe Havens: A Lifeline in our Stations
Launched in August 2022, the Safe Haven initiative means that all 47 of our fire stations across South Wales can offer refuge to anyone fleeing danger or experiencing distress. Every station is equipped with a Safe Haven button, which alerts on-duty staff—or, if no one is present, connects directly to a 999 operator.
The button provides a quick and simple way for those at risk—such as people fleeing domestic violence or feeling unsafe on the streets—to access immediate support. Violence against women and girls in the UK remains a deeply concerning issue. One in four women in England and Wales will experience domestic abuse in their lifetime, and the police receive a domestic abuse-related call every 30 seconds1. Our Safe Haven buttons are one way we can help protect vulnerable people in our communities.
Chief Fire Officer Fin Monahan said:
“I am really pleased that the Safe Haven buttons continue to be used by the public during times of distress. While our primary role as a Service is to respond to fires and rescue incidents, I want people to know that we are here to protect them—whatever the threat may be, including violence against women and girls.
“As a father, it’s deeply concerning that my daughters still do not feel safe walking alone through a town or city in the evening. I am proud that our station staff can provide aid and support to women and girls in danger.
“Ultimately, I wish the Safe Haven buttons weren’t needed, but they are a vital lifeline for those at risk. They have proven to be an effective way for people to seek help and find safety—whether fleeing domestic violence or feeling unsafe on the streets.”
“If you’re in danger and need immediate help, your nearest fire station can offer support—but always call 999 first in an emergency.
If you need any support or are suffering from domestic violence, then please visit the Refuge Website.
1 Refuge (no date) Facts and statistics: The numbers don’t lie. Available at: https://www.refuge.org.uk/what-is-domestic-abuse/the-facts/ (Accessed: 7 July 2025).