SWFRS try to make as much information available through this website – however, if you cannot find what you are looking for, our Information Governance & Compliance Team may be able to help. Below is a guide to how we may be able to assist.
If the information you are looking for is about you as an individual, about another person – or may contain information that could identify people, then your request would be reviewed under Data Protection Legislation.
If you are requesting information about yourself, you must apply in writing, clearly describing the information you are looking for. You will also have to provide documentation to prove your identity, and of your current address, so that we can be sure we are providing this information to the correct person and sending it to the correct address.
You can do this either by email, or in a letter.
You will be entitled only to information that is about you as an individual – any references to other people, or information that is not about you will be removed from the documentation (however, this will be clearly shown and explained on anything that is provided).
If you are requesting information about, or on behalf of, another person we will require clear, written consent from that person – and a clear indication as to where they want that information to be sent. We will require identification from that person too – as well as proof of their address, or your address, if that is where they wish the documentation to be sent.
They will be entitled only to information that is about them as an individual – any references to other people, or information that is not about them will be removed from the documentation (however, his will be clearly shown and explained on anything that is provided).
If you require further information on applying for personal data, or would like to know more about the personal information South Wales Fire and Rescue Service collects, please contact our designated Data Protection Officer.
We are kindly asking that any data protection correspondence come to Information Governance & Compliance via email, as due to Government advice many of our support staff are working flexibly and we may not be in receipt of physical post as normal. SWFRS anticipates that it may take us longer than 20 working days to complete Freedom of Information Requests and Subject Access Requests. The Information Commissioner recognises that there might be delays as our services and resources may be being utilised in slightly different ways, under the current unprecedented circumstances.
We would like to thank you for your patience at this time.
Please contact firstname.lastname@example.org for further information.
Information Governance and Compliance Officer;
South Wales Fire and Rescue Service Headquarters;
Forest View Business Park;
Pontyclun CF72 8LX
Tel – 01443 232000