When you dial 999, your call will be answered by an operator from one of the telephone companies, who will ask you which service is required: Fire, Police or Ambulance.
If you need the Fire and Rescue Service in South Wales your call will be passed to a Fire Control Operator based at Lanelay Hall. Calls will normally be answered within 2 to 15 seconds.
The Fire Control Operator will need to get the relevant information from you as quickly and efficiently as possible, so that they can mobilise the crews and fire appliances required.
You will be asked the address of the incident, the nature of the incident (fire, road traffic accident, rescue and so on) and the exact location of the incident you are reporting.
To assist the Operator locate incidents where the caller is unable to give an exact address or any significant landmarks, the caller’s telephone number can be traced to identify their location. This system can also be used to find hoax callers.
If there is a fire...
GET OUT,
STAY OUT,
AND CALL THE FIRE AND RESCUE SERVICE OUT
Don’t try and tackle the fire yourself.