Technology plays a major role in helping Fire Control staff to respond to emergency calls as efficiently and effectively as possible.  Every process in Fire Control uses some form of technology, and both the equipment itself and the skills of the Control Room Staff are constantly being upgraded and updated to reflect modern technological advances.

Some of the technology used in Fire Control to; answer emergency 999 calls, mobilise fire appliances to incidents and manage emergency incidents has been described here.

  • ICCS – Integrated Command and Control System.
    This is a touch screen system that Fire Control staff use to receive and make both telephone calls and radio messages.
  • EISEC – Enhanced Information Service for Emergency Calls.
    This automatically populates an incident with the caller’s telephone number.  If the call has been made from a landline the address of the caller is also shown.  If the call is made from a mobile then map co-ordinates are shown which allow the caller’s location to be triangulated to within 100m.
  • Vision – This is the mobilising system.
    Vision allows Fire Control staff to record all the details passed by callers, to create unique incidents, to identify the nearest fire appliances and alert them to attend.  The system stores information against individual addresses which is sent directly to responding fire appliance ensuring they have all the information that they need for that incident.  Vision also displays previous incidents that have been reported by a particular telephone number which allows Fire Control staff to question the caller more specifically about the type and location of an incident, particularly if previous calls reported by that number have been hoax calls.
  • MDT – Mobile Data Terminal.
    This is a small touch screen device in the fire appliance which allows Fire Control to send incident details directly to crews.  The terminal is also used by firefighters to find out information relating to the incident, this can include nearest water supplies or a specialist procedure for a specific address.  Crews can also use the terminal to update their status and location, information that will automatically feed into Vision allowing Fire Control to know the location and availability of all fire appliances at all times.
  • Airwave – Radio Scheme.
    Airwave is a digitally encrypted secure radio system used by all UK emergency services.  It allows fire, police and ambulance to listen to messages when they are attending the same incident.
  • AVL – Automatic Vehicle Location.
    This system tracks the location of resources which allows Fire Control to know the exact location of all fire resources which can be viewed at any time via a mapping system.  This enables Fire Control to send the nearest fire appliance to an incident.
Page Last Updated on 08/7/2014