Accessibility & Language Options 

South Wales Fire and Rescue Service aims to mainstream equality and diversity in everything that it does, celebrate the diversity of its staff and develop citizen-centred services to the people of South Wales. The Service will promote equality of opportunity, prevent unlawful discrimination, promote good relations between people and will endeavor to take an integral role in facilitating social justice and regeneration in Wales.

This page contains links to information how to make the most of this site.

Accessibility Options

For in-depth information and advice on how to change your PC settings to suit you, visit

Reading PDF documents

The publications throughout this website are made available for users to download in Adobe® PDF file format.

To view and print PDF files, you must have Adobe® Acrobat® Reader installed.  To download this product for free please use the link:

However, if you cannot use Acrobat Reader to see these documents (for example, if you use screen reader software or an audio-enabled web browser), Adobe provides a free online tool which can convert these documents to text only.

To use this conversion service, you need to complete an online form on Adobe’s website:

To do this you will need to copy the URL address of the Adobe Acrobat document you wish to read into the form. You can do this by right clicking on the document’s title in the webpage and selecting ‘copy shortcut’.

This can then be pasted into the URL section of the online form. Choose whether you would like HTML or text, then select your reason for using the converter.

Lastly, select your ‘Platform’ from the drop down list, e.g Windows and then click on Convert. The process may take several minutes to complete but will return the document to you as a webpage (HTML) or as plain text.

Alternatively you can choose to have it emailed to you as an attachment (details are on the same page as the online form).

Listen to our website

You can listen to this website using the Listen to this website link positioned on each page. This service is easy to use, free, and helps people who find it hard to read on screen text.

Making our website easier to read with Contrast

The ‘Contrast’ tool allows you to apply a coloured tint to your screen. This can be of any colour and brightness. If you find it difficult to read on-screen text because of excessive glare, or because of poor colour contrast, this tool will help make reading more comfortable. To launch ‘Contrast’ click the icon on any page and the toolbar will be displayed.

Click the Listen to this website link positioned on each page and click the Contrast icon, Run the software and select the colour and intensity level that you find most comfortable.

Talk To Us

We are continually looking for ways to improve the way we communicate with our communities and provide:

  • A translation service through Language Line in over 100 languages, available at all our locations.
  • Text phones for those who have difficulty using conventional phones - dial 01433 232200
  • An induction (hearing) loop at our Headquarters reception 

Language choices


The South Wales Fire Authority has adopted the principle that in the conduct of public business in Wales, it will treat the English and Welsh languages equally.

This site provides information in Welsh and English, with an option to switch easily between the two languages.  The site website address (url) is also available in Welsh (see below).

Other Languages

View this site in other languages by using Google Language Tools.

Step One: Copy the website address below

Step Two: Open the Google Language Tools from the link below and paste the copied link into the Translate a web page box then select your preferred language choice.


Page Last Updated on 16/3/2017