Caldicot Fire Station serves the town of Caldicot plus the surrounding villages of Rogiet, Portskewett, Magor, Undy and Sudbrook. It also covers a number of smaller communities along the length of the A48, which runs from Newport to Chepstow. Some of these communities present their own individual difficulties due to location and access problems. The Station also provides secondary fire cover to station 43 Chepstow to the east and Station 46 Maindee to the west.
The largest school in the area is Caldicot Comprehensive School with approximately 1500 pupils, which is fed by up to 10 junior schools in the area. Relationships between schools and the Fire Station are particularly good with regular Community Fire Safety activities coordinated.
The major risk is the Severn Tunnel, which was constructed in 1886 below the Severn Estuary, where the main Swansea to Paddington line runs through, and the associated high-speed rail links. The rain line carries various types of traffic including express trains, local passenger trains and hazardous goods. Another major risk in the area is the Second Severn Crossing, which was constructed in 1996. The bridge is the major route between Wales from England and carries on average 60,000 vehicles per day.
Caldicot Fire Station is a Wholetime day staffed station providing 24-hour cover consisting of 9 hours Wholetime duty at the Fire Station and 15 hours on calls retained duty. This is achieved by 2 shifts each having 7 Firefighters and each shift working 96 hours ensuring cover for 365 days a year. The station has recently recruited a number of Retained Duty System staff as part of the ongoing change of working patterns utilised at the station.
The Station was originally retained and changed to day crewing in the early 1980s.